Scope
This Privacy Policy (hereinafter referred to as the “Policy”) explains how Duospin and its direct and indirect subsidiaries (together “Duospin,” “we,” “us,” “our”) process your personal data.
This Privacy Policy applies to personal data collected from registered users (“Players”) with an account on our website as well as visitors to our website.
Who We Are
The operator of this website is the data controller responsible for your personal data. We are the data controller because we decide how and why your data is processed within the scope of our business relationship with you, as described in this Policy.
Together with our joint data controller, we ensure the protection and security of the personal data you provide to us.
For questions about this Policy or to exercise your data protection rights, you can contact our Data Protection Officer at: dpo@duospins.com
What Personal Data Do We Collect?
Data You Provide Directly:
Registration Data:
Email address, date of birth, country, phone number, gender, name, social security number, postal code, username, IP address, location data.
Due Diligence Data:
ID number, driver’s license, passport number, proof of address, proof of funds, bank ID, financial data for KYC/AML purposes.
Financial Information:
Bank ID, CPR/CPF, IBAN, payment information required for processing and regulatory compliance.
Automatically Collected Data:
Device Information:
IP address, operating system, device identifiers.
Usage and Log Data:
Click behavior, pages visited, timestamps, interactions, social media sharing, cookies.
Location Information:
General location derived from your IP address.
Data from Third Parties:
Public Sources:
Databases, social networks, media.
Third Parties:
Banks, authorities, credit institutions, anti-fraud agencies.
Derived Data:
Interests, gaming behavior.
Publicly Accessible Data:
Social media accounts, linked platforms.
Why Do We Collect Your Data?
- To provide our services
- To respond to your inquiries
- Error analysis, product development, and improvement
- Fraud prevention and risk management
- Marketing and personalized content
- Resolving disputes
- Compliance with legal obligations
- Ensuring service security
Legal Bases for Processing Your Data
Contract Performance:
- Account creation
- Communication
- Compliance with terms and conditions
Legal Obligation:
- Age and identity verification
- Location-based legal categorization
- Risk and security management
- Cooperation with authorities
- Fulfilling statutory reporting duties
Legitimate Interest:
- Legal defense
- IT and system protection
- Customer service and relationship management
- Analytics and product improvement
- Segmentation and risk assessment
- Analyzing gaming behavior (e.g., using AI)
- Abuse detection
Consent:
- Direct marketing via email, SMS, app notifications
- Ad personalization
- Behavioral targeting
- Participation in promotions
How Do We Share Your Data?
- Internal staff and affiliated group companies
- Payment service providers (including KYC data)
- Third-party providers (support, technology, hosting)
- Marketing partners
- Anti-fraud agencies
- Government authorities and regulators
- Game providers
- Analytics providers
- Companies involved in mergers or acquisitions
- Third-party platforms in case of complaints (e.g., casino review sites)
How Long Do We Store Your Data?
After account closure: deletion or anonymization
As long as your account is active
Longer if legally required (e.g., AML regulations)
